Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
communication skills to:
consult on and present WHS issues to people from a range of backgrounds and with a range of abilities
contribute effectively to formal and informal WHS meetings
information-management skills to store and retrieve relevant documents
organisational and time-management skills to run efficient and effective meetings
presentation and facilitation skills to represent worker views on WHS issues
problem solving skills specific to issue resolution.
Required knowledge
internal and external sources of WHS information and data, and how to access them
legislative requirements for WHS issue resolution, information provision, data collection, consultation and reporting
organisational policies and procedures for WHS agreements and issue resolution
relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material, and other relevant publications
roles and responsibilities of individuals and parties under WHS legislation
types of issue-resolution tools, techniques and strategies.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Possible participants may include: | contractors and subcontractors duty holders as specified in WHS Acts: persons conducting businesses or undertakings (PCBUs) or their officers workers other persons at a workplace health and safety committees health and safety representatives self unions WHS entry permit holders WHS inspectors WHS regulators. |
Support and advice may include: | accompanying workers when investigations are being conducted by PCBUs or their officers, or external investigators engaging the advice of: external consultants WHS specialists health and safety representatives unions workplace assessors with experience in language or disability issues explaining the results of inspections to workers, health and safety committees, and/or health and safety representatives holding formal meetings with relevant others holding informal discussions with relevant others interpreting information about WHS inspections for relevant others providing written summaries, letters, emails, minutes and reports on issue resolution, action plans and outcomes. |
Issue-resolution tools, techniques and strategies may include: | anticipating possible outcomes of issue-resolution meetings considering what other parties perceive to be the issues, problems and goals requiring resolution contributing to identifying appropriate mediation processes and personnel if required establishing wants and needs from the issue-resolution process gathering information about the decision-making authority of people involved in the issue-resolution process gathering knowledge and conducting research to clearly define the issues, problems and goals of issue-resolution meetings recording facts about issues tabling proposals and solutions at issue-resolution meetings using active listening and responding techniques during issue-resolution meetings working out areas of agreement with parties participating in the issue-resolution process. |
Other preparations may include: | considering the expected response of other parties to proposals contributing to the development of an alternative proposal contributing to the selection of tactics, tools and approaches to be used in issue resolution determining desired outcomes of the issue-resolution process determining with whom issues should be raised following policy processes formulating a proposal to achieve a desired outcome gathering information on WHS issues preparing the physical environment in which issue-resolution meetings will take place reading supporting documentation associated with the WHS issues. |
External participants may include: | dispute-resolution commissions unions WHS inspectors WHS regulators. |
Means to communicate the results may include: | giving presentations participating in individual and team meetings presenting issue-resolution findings to the health and safety committee providing written summaries, letters, emails, memos, minutes and reports using interpreters and translators. |
Records of WHS issue-resolution processes may include: | audit and inspection records meeting minutes risk registers written summaries, letters, emails, minutes and reports on issue-resolution action plans. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist