Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXIND101 Mapping and Delivery Guide
Work effectively in a customer service environment
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SIRXIND101 - Work effectively in a customer service environment |
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Description | This unit describes the performance outcomes, skills and knowledge required to work effectively in a customer service business environment. | ||
Employability Skills | No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Learning Outcomes and Application | This unit applies to individuals working as effective frontline staff in retail stores and personal services settings, within the context of the organisational goals, customer service values and standards.A person undertaking this role works under supervision and guidance from others. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Work within organisational requirements. |
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Element: Support the work team. |
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Element: Maintain personal presentation. |
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Element: Develop effective work habits. |
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