Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITTTSL308 Mapping and Delivery Guide
Use a computerised reservations or operations system
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SITTTSL308 - Use a computerised reservations or operations system |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills which are found in other units. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to any tourism, hospitality and event industry sector and any computerised system used to manage international or domestic product sales.The unit applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes retail travel consultants, corporate consultants, inbound tour coordinators, visitor information officers, account managers for professional conference organisers, event coordinators, tour desk officers, operations consultants, reservations sales agents. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Access and manipulate system information. |
| |||||||
Element: Use system features to create and administer reservations. |
| |||||||
Element: Send and receive communications. |
| |||||||
Element: Administer sales and operations functions using the system. |
|