Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCOM004A Mapping and Delivery Guide
Communicate on the telephone
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SITXCOM004A - Communicate on the telephone |
---|---|---|---|
Description | This unit describes the performance outcomes, skills and knowledge required to communicate effectively on the telephone. It requires the ability to make and receive calls, to take messages on behalf of other people and to use the main features of a telephone correctly.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement. | ||
Employability Skills | The required outcomes described in this unit of competency contain applicable facets of employability skills. The Employability Skills Summary of the qualification in which this unit is packaged will assist in identifying employability skills requirements. | ||
Learning Outcomes and Application | This unit describes a fundamental administrative function for the tourism and hospitality industries and applies to the full range of industry sectors and environments. All manner of personnel are required to communicate on the telephone. For some it may be a key aspect of their job such as for those who work in an office environment and for others an occasional task, for example, for those who work in a kitchen. All personnel at all levels would apply this skill, but it does describe a basic operational function of minimal complexity. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
||
Prerequisites/co-requisites | Nil | ||
Competency Field | Communication and Teamwork |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
---|---|---|---|---|---|---|---|---|
Elements of Competency | Performance Criteria | |||||||
Element: Respond to incoming telephone calls. |
| |||||||
Element: Make telephone calls. |
|