Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SITXCOM201 Mapping and Delivery Guide
Show social and cultural sensitivity
Version 1.0
Issue Date: June 2024
Qualification | - |
Unit of Competency | SITXCOM201 - Show social and cultural sensitivity |
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Description | This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity and address cross-cultural misunderstandings. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to all tourism, travel, hospitality and event sectors.All personnel at all levels use this skill in the workplace during the course of their daily activities. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Communicate with customers and colleagues from diverse backgrounds. |
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Element: Address cross cultural misunderstandings. |
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