This unit applies to individuals employed in a range of work environments who require well developed skills in taking shorthand notes and producing complex texts. They may work as individuals providing administrative support within an enterprise, or may be responsible for the production of their own notes. |
ELEMENT | PERFORMANCE CRITERIA |
1. Take dictation using shorthand | 1.1. Prior to commencing the task, identify organisational and task requirements for the style, presentation and storage of documents 1.2. Clarify purpose and requirements of required text with the author/speaker 1.3. Record shorthand notes from a dictation source at a minimum speed of 80 1.4. Clarify meaning and spelling of names and technical terms to ensure accuracy of notes 1.5. Self-check shorthand notes for accuracy |
2. Produce complex texts | 2.1. Transcribe shorthand notes and produce complex texts to the required degree of accuracy 2.2. Ensure texts contain inserted information, objects and formatting as directed by the dictated source and that they reflect the intended meaning 2.3. Produce text within designated time lines |
3. Edit and revise texts | 3.1. Self-check final text for accuracy 3.2. Revise, format, print, name and distribute or store text in accordance with organisational and task requirements |
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Required skills |
communication and listening skills to follow verbal instructions, to predict context and to interpret intonation and stress literacy skills to draft complex documents and correspondence using logical structures, to use accurate spelling, and to correct grammar and punctuation problem-solving skills to edit own writing to address inconsistencies or errors. |
Required knowledge |
functions and application of appropriate hardware and software key provisions of relevant legislation from all forms of government, standards and codes that may affect aspects of business operations, such as: anti-discrimination legislation ethical principles codes of practice privacy laws occupational health and safety organisational policies and procedures shorthand symbols. |
The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: accurately transcribing shorthand notes from dictation at 80 words per minute and 98% accuracy in line with AS 2907:2001 Shorthand speed tests producing complex texts which accurately reflect the dictation source. |
Context of and specific resources for assessment | Assessment must ensure: access to office equipment and resources access to samples of audio sources for transcription and note taking access to English and shorthand dictionary. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third party workplace reports of on-the-job performance by the candidate review of authenticated documents from the workplace or training environment demonstration of techniques. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBWRT401A Write complex documents other general administration units. |
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Purpose may include: | agendas brochures flyers formal or informal correspondence memos minutes newsletters reports technical manuals or documents |
Requirements may include: | verbatim motions plus meeting summary i.e. minutes verbatim record of dictation verbatim record of meeting |
Dictation source may include: | in person teleconference telephone videoconference other audio source such as electronic files |
Sophisticated abbreviations may include: | derivatives short forms phrases and intersections |
Self-checking shorthand notes may include: | checking correlation between source and notes clarifying names, addresses and specific spelling with information on file inserting paragraphs inserting punctuation reading over shorthand notes for meaning |
Complex texts may include: | industry specific language inserted information from a variety of sources technical language |
Degree of accuracy may include: | correct grammar correct spelling correct use of technical vocabulary intended meaning 98% accuracy |
Designated time lines may include: | organisational timeline e.g. an agenda or minutes of a meeting AS 2907:2001 Shorthand speed tests time line agreed with supervisor or person requiring text |
Self-checking final text may include: | checking grammar checking intended meaning checking spelling |
Organisational and task requirements may include: | author/speaker instructions number of copies organisational format |
Unit sector |
Administration - General Administration |
This unit contains employability skills. |
Not applicable.