Application
This unit describes the skills and knowledge required to develop a plan for identifying and implementing new and emerging digital technologies to achieve small business goals. It involves undertaking a basic review of business digital readiness, identifying opportunities to improve business effectiveness and efficiency, and developing an action plan for implementing digital technologies in a small business.
It applies to individuals who operate a small business either that operates independently, or that operates as part of a larger organisation. Individuals in this role are responsible for adopting and promoting approaches to improve small business operations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Analyse and evaluate digital readiness of the business | 1.1 Identify existing business processes and document which employ digital technologies effectively in line with business goals and strategies 1.2 Analyse business capacity for implementing new digital technologies, including by considering available budget, and personnel capabilities 1.3 Research and identify opportunities and challenges associated with the use of digital technologies, including legislative and regulatory requirements |
2. Identify and select digital tools and services to maximise business effectiveness | 2.1 Identify existing, new, and emerging digital technologies by accessing a range of relevant resources 2.2 Model and evaluate cost, benefits, and likely return on investment for each digital technology in accordance with business policies and procedures 2.3 Identify specialist advisors and associated costs, and seek assistance where required 2.4 Select relevant digital technologies for implementation that most align with business goals and strategies and modelling conducted |
3. Develop and document a digital plan aligned with business goals | 3.1 Identify and prioritise necessary actions, timeframes, personnel, and resources required to implement chosen digital technologies 3.2 Create and document measurable metrics to determine project success, that are aligned to business goals and strategies 3.3 Plan review of action plan and amend plan as necessary 3.4 Document the action plan in a suitable format and store in accordance with business policies and procedures |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
Skill | Description |
Reading | Identifies, analyses and evaluates a range of textual information to determine options, opportunities and challenges, as well as legislative and regulatory requirements of using digital technologies |
Writing | Documents action plan according to business requirements Creates texts using formats and language appropriate to the audience and context |
Oral Communication | Participates in discussions using listening and questioning to elicit the views of others and to clarify or confirm understanding |
Numeracy | Interprets and uses mathematical equations to calculate numerical information relating to time, scheduling, resource use and costs |
Navigate the world of work | Recognises and follows legislative requirements, and organisational policies and procedures associated with own role |
Interact with others | Selects and uses appropriate conventions and protocols when communicating with specialist advisors to seek or share information |
Get the work done | Analyses current practices to identify opportunities to introduce digital technologies Uses systematic, analytical processes to gather relevant information, and identify and evaluate options Documents action plans to use digital technologies to support business goals in compliance with legislative and regulatory requirements |
Sectors
Management and Leadership – Small and Micro Business