This unit may apply in a range of community service contexts

ELEMENT

PERFORMANCE CRITERIA

1. Guide the assessment of need of families in the community

1.1 Guide others to assess a family's level of need from a broad social and cultural perspective

1.2 Ensure that family law framework is applied as an integrated part of family assessments

1.3 Provide approaches and systems to support the identification of families needs in the community

1.4 Develop networks across agencies to inform the assessment of family needs in the community

2. Facilitate the implementation of relevant policies and directions

2.1 Obtain and communicate research and policy directions on early family intervention and crises support

2.2 Develop and maintain sound knowledge of community demographics and community issues

2.3 Provide a responsive framework based on sound community information to inform policy direction

3. Design the delivery of an inclusive service

3.1 Design programs and service delivery to support implementation of policy direction to address community needs

3.2 Design programs and service delivery to increase active and positive participation of families in the community

3.3 Design educational services to integrate education for parenting within an inclusive social perspective

4. Supervise the quality of service delivery

4.1 Guide the development of performance measures for service delivery

4.2 Coach staff to apply a holistic and systemic approach to measuring the effectiveness of family interventions

4.3 Identify areas for improvement of family intervention services through consultation with service providers and the community members

4.4 Guide the design and delivery of services to meet current and future needs of families within the community.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Communication techniques and models

Organisation policies, procedures and philosophies

Legislative and statutory requirements

Conventions on rights of children, young people, civil rights and basic human rights

Service protocols, processes and models

Basic counselling techniques

Basic information collection techniques

Client/worker relationship

Range of available services

Indicators of abuse and appropriate intervention strategies

Family structures and dynamics

Essential skills:

It is critical that the candidate demonstrate the ability to:

Facilitate communication of rights, responsibilities, limits and extents of roles and service provision

Observe and collect feedback about behaviour, actions, progress with goals

Identify limits of role and taking actions to contact appropriate people

Present information within an informal and formal setting

Apply knowledge related to organisation and legislative requirements

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Demonstrate application of skills in:

communication and establishing rapport

client assessment and behaviour observation

determining and maintaining role boundaries

use of personal and professional authority and influence to support or confront

behaviour management

stress management

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit will be most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be delivered and assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resources required for assessment of this unit include access to:

an appropriate workplace where assessment can take place or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning or evidence gathered from the workplace

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

The contexts for working with families include:

Contact with a service on a voluntary or involuntary basis

Request for general or specific information

Pre, during and post intervention

Work with clients will be carried out within requirements established by:

Relevant international conventions on civil, human rights

Cultural protocols, taboos and systems

Organisation mission, philosophy and practices

This unit contains Employability Skills