Application
This unit applies to individuals who provide basic assistance at any type of event and work under direct supervision.
While this unit has particular application in the library, information and cultural sectors, it has relevance to events that take place across the spectrum of business and community activity.
Prerequisites
Not applicable.
Elements and Performance Criteria
1. Prepare for activities or events | 1.1 Clarify and confirm with supervisor details of, and resources required for, activities and events 1.2 Confirm work plans and specific work requirements with supervisor 1.3 Organise required resources |
2. Undertake on-site activities | 2.1 Follow agreed work requirements in consultation with supervisor and work colleagues 2.2 Set up and maintain activities in agreement with work plan and requirements 2.3 Participate in the delivery of activities as required |
3. Finalise on-site activities | 3.1 Pack up and clean up materials and site following health, safety and security procedures 3.2 Identify problems promptly and resolve within scope of individual responsibility or refer to supervisor 3.3 Complete required documentation and submit to relevant personnel |
Required Skills
Required skills
communication skills to liaise with colleagues and supervisors on routine work issues
literacy skills to read and interpret work instructions
organising skills to:
plan work tasks in a logical sequence
work efficiently
problem-solving skills to:
identify and resolve simple problems relating to activities and events
interpret work plans
self-management skills to:
follow work plans and meet deadlines
follow safety procedures
teamwork skills to work with others in setting up and cleaning up after public activities and events.
Required knowledge
components of different types of public activities and events
emergency procedures relevant to the work context
procedures and practices for the set-up and operation of public activities and events
recommended safe work practices relevant to public activities and events
roles and responsibilities of different personnel in the set-up and operation of public activities and events
security requirements relevant to public activities and events.
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: assist with the set-up, maintenance and clean-up of public activities and events complete tasks safely and follow work instructions resolve and refer problems as required. |
Context of and specific resources for assessment | Assessment must ensure: interaction with others involved in public activities or events to reflect the communication aspects of the unit access to: a location in which events or activities take place an activity or event on which the candidate can work. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct questioning combined with review of portfolios of evidence and third-party workplace reports of on direct observation or verified evidence of the candidate completing tasks during the set-up or operation of an activity or event verbal or written questioning to assess knowledge of event components, typical procedures and safety issues. Assessment methods should closely reflect workplace demands and the needs of particular client groups (consider the requirements of different age groups, clients with English as a second language, clients with disabilities, remote library users, etc.). |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: BSBOHS201A Participate in OHS processes. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Details | location responsibilities roles rosters schedules timelines. |
Resources may include: | audiovisual equipment and recordings budget caterers catering supplies consumables, such as: environmentally friendly bags pens stickers furniture give-aways guest speakers lighting promotional or support materials, such as: activity sheets electronic presentations handouts posters props sample bags security space staffing transportation. |
Activities and events may include: | ceremonies demonstrations displays excavations exhibitions festivals field trips guest speakers guided tours holiday or weekend activities industry activities, such as: book week library week outreach open days orientation performances, such as: craft demonstrations film music theatre workshops programs that promote reading and literature, such as: adult literacy story time school programs special occasions theme days training sessions visits by: artists authors curators performers. |
Specific work requirements may relate to: | answering or making basic phone enquiries regarding activities and events assisting with booking accommodation and travel arrangements for guest speakers assisting with booking venues, rooms or taking bookings for attendance assisting with bump assisting with catering assisting with furniture and equipment set-up assisting with set-up of displays customer service tasks developing or organising the printing of promotional or support materials greeting and directing attendees venue preparation. |
Work colleagues may include: | administrative staff collection management staff curators directors education officers guides marketing staff peers producers security staff supervisors technical specialists, such as IT staff visiting presenters. |
Documentation may include: | activity sheets attendance sheets basic timeline for preparations for activity or event checklists electronic and hard copy correspondence advising of upcoming events equipment lists incident reports list of required resources posters or other materials publicising activities and events running sheets simple written report summarising preparations, plans and delivery of activities and events. |
Sectors
Cultural services - Exhibitions and visitor programs
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.