Prerequisites
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1. Plan and design intranet | 1.1. Determine business requirements for intranet 1.2. Design an intranet to meet agreed specifications 1.3. Refer design to appropriate person and secure approval 1.4. Select appropriate hardware and software 1.5. Provide a specification including hardware and software suppliers and installation plan 1.6. Plan and document implementation information, including hostname and IP addressing |
2. Install and configure intranet infrastructure | 2.1. Install the intranet on selected hardware and software 2.2. Configure intranet services on server 2.3. Install and configure software where applicable to access intranet for client 2.4. Take action to ensure access by internal user 2.5. If applicable enable intranet capability to link to internet and configure client appropriately |
3. Install, manage and configure intranet services to meet requirements | 3.1. Install software services on the intranet and server 3.2. Test server software for proper operation 3.3. Install other applications as necessary 3.4. Verify that limited access is working as per security needs 3.5. Verify that intranet is operating within specified parameters 3.6. Verify data integrity 3.7. Monitor network traffic to ensure intranet compliance with specifications 3.8. Confirm intranet meets business requirements |
Required Skills
Required skills |
Skills in network applications and configuration Web services set-up Uploading and downloading software to a server Communication skills in relation to dealing with clients Basic problem solving skills in a network environment Questioning and active listening skills |
Required knowledge |
Current industry-accepted hardware and software and its application in business environments Intranet services, including software and hardware platforms Client business operations Communications technologies for interactive web processes Intranet technologies, including implementation and capabilities |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: Assessment must verify knowledge of intranet technologies. Intranet technology (hardware and software system) must be verified as installed and configured correctly. To demonstrate competency in this unit the person will require access to: Server and workstation hardware and software Internet connection Organisational policies and procedures |
Context of and specific resources for assessment | Intranets are important corporate communications mechanisms, particularly in larger, complex organisations. Many organisations frequently use internal video, sound and text communication methods in conjunction with their intranet facilities as a means of maximising reach within the organisation. Additionally, some intranets form extranets, that is combinations of intranets linked together by virtual private networks VPNs. It is essential that this unit covers a broad variety of software and hardware, including VPN solutions, PPTP and webDAV. Additionally, it is important to provide for hands-on experience, particularly relating to SOHO and small business needs. The breadth, depth and complexity of knowledge and skills in this competency would cover a broad range of varied activities or application in a wider variety of contexts most of which are complex and non-routine. Leadership and guidance would be involved when organising activities of self and others as well as contributing to technical solutions of a non-routine or contingency nature. Assessment must ensure: Performance of a broad range of skilled applications including the requirement to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills would be characteristic. Applications may involve responsibility for, and limited organisation of, others. |
Method of assessment | The purpose of this unit is to define the standard of performance to be achieved in the workplace. In undertaking training and assessment activities related to this unit, consideration should be given to the implementation of appropriate diversity and accessibility practices in order to accommodate people who may have special needs. Additional guidance on these and related matters is provided in ICA05 Section 1. Competency in this unit should be assessed using summative assessment to ensure consistency of performance in a range of contexts. This unit can be assessed either in the workplace or in a simulated environment. However, simulated activities must closely reflect the workplace to enable full demonstration of competency. Assessment will usually include observation of real or simulated work processes and procedures and/or performance in a project context as well as questioning on underpinning knowledge and skills. The questioning of team members, supervisors, subordinates, peers and clients where appropriate may provide valuable input to the assessment process. The interdependence of units for assessment purposes may vary with the particular project or scenario. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended. An individual demonstrating this competency would be able to: Demonstrate understanding of a broad knowledge base incorporating some theoretical concepts Apply solutions to a defined range of unpredictable problems Identify and apply skill and knowledge areas to a wide variety of contexts, with depth in some areas Identify, analyse and evaluate information from a variety of sources Take responsibility for own outputs in relation to specified quality standards Take limited responsibility for the quantity and quality of the output of others Maintain knowledge of industry products and services Additionally, an individual demonstrating this competency would be able to: Configure and build an intranet Select appropriate software for a particular scenario Interpret available information and request clarification Take responsibility for outputs in work |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Intranet may include but is not limited to: | file and printer sharing groupware collaboration database access shared websites |
Requirements may be in reference to: | business system network people in the organisation |
Appropriate person may include: | supervisor teacher authorised business representative client |
Hardware may include but is not limited to: | workstations personal computers modems and other connectivity devices networks DSL modems remote sites servers |
Software may include but is not limited to: | commercial software applications organisation-specific software packaged software in-house or customised software |
Client may include but is not limited to: | internal departments external organisations clubs individual people internal employees |
User may include: | a person within a department a department within the organisation a third party |
Applications may include: | FTP HTTPS WebDAV multimedia conferencing CRM document sharing |
Server may include: | Application/web servers BEA Weblogic servers IBM VisualAge and WebSphere Novell NDS servers Email servers File and print servers FTP servers Firewall servers Proxy/cache servers |
Network may include but is not limited to: | large and small LANs national WANs VPNs the internet the use of the PSTN for dial-up modems only private lines data voice |
Sectors
Unit sector | Implement |
Employability Skills
This unit contains employability skills. |
Licensing Information
Not Applicable