Elements

Performance Criteria

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research architectural hardware product range

1.1 Identify job requirements from plans and specifications

1.2 Identify potentially suitable architectural hardware products by accessing relevant sources of information

1.3 Identify hardware components that suit customer specifications and meet applicable legislation, codes and national standards

2. Recommend door and window hardware products

2.1 Provide and explain detailed manufacturer product specifications to customer to assist buying decisions

2.2 Demonstrate features and benefits of products to customer using appropriate interpersonal techniques

3. Identify hardware quantities

3.1 Accurately determine quantities of required architectural hardware products from customer specifications

3.2 Determine measuring tools and systems to be used based on job requirements

3.3 Provide customer with accurate quotation for estimated quantities

4. Advise on hardware product quantities

4.1 Clearly explain to customer comparisons between architectural hardware manufacturer’s warranty terms

4.2 Confirm individual product warranty terms and conditions from relevant sources of information and accurately convey to customer

4.3 Provide customer with accurate written information regarding individual product warranty terms and conditions

5. Negotiate price and payment options

5.1 Accurately convey store recommended retail pricing to customer according to applicable legislation, codes and national standards

5.2 Negotiate individual product prices in accordance with organisational requirements to achieve sales

5.3 Accurately convey store payment options to customer and negotiate preferred option following organisational requirements