Application
This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.
This unit applies to all retail sectors and business sizes from large format stores to small independents. It applies to frontline personnel who have limited autonomy and work under close supervision and guidance of others in frontline operational roles.
No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.
Elements and Performance Criteria
ELEMENTS | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify personal work requirements. | 1.1.Identify allocated tasks for completion and seek advice to clarify workplace instructions as required. 1.2.Plan and organise daily work activities within scope of responsibility. 1.3.Access and follow organisational procedures relating to tasks. 1.4.Break down tasks into manageable components for completion. |
2. Complete personal work requirements. | 2.1.Prioritise tasks according to organisational procedures. 2.2.Complete tasks within specified timelines and to required quality standard. |
3. Respond to changes in personal work requirements. | 3.1.Identify changes to personal work requirements and reprioritise tasks. 3.2.Seek assistance from relevant personnel to confirm change in priorities. 3.3.Communicate changes impacting current task completion to relevant personal. |
Evidence of Performance
Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:
plan and organise daily work activities to prioritise and complete two workplace tasks:
following direction and organisational policies and procedures
to required quality standards
within required timeframes
adjust personal work requirements in response to the following changes:
allocation of additional tasks
change in quality requirements.
Evidence of Knowledge
Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:
organisational procedures relating to personal work requirements:
quality standards
timeframes for completion
techniques for:
sequencing daily work activities
prioritisation of workplace tasks
task break down
managing changes to task completion
importance of effective task completion and its contribution to the overall work environment efficiencies.
Assessment Conditions
Skills must be demonstrated in a retail environment. This can be:
an industry workplace
a simulated industry environment.
Assessment must ensure access to:
workplace tasks for completion
organisational procedures relating to personal work requirements:
quality standards
timeframes for completion
assessment activities that allow the individual to:
work within commercial speed, timing and productivity
manage tasks and contingencies in the context of the job role.
Assessors must satisfy the Standards for Registered Training Organisations’ requirements for assessors.
Foundation Skills
Foundation skills essential to performance in this unit, but not explicit in the performance criteria are listed here, along with a brief context statement. | |
Reading skills to: | interpret plain English documents that outline procedures relating to personal work requirements. |
Numeracy skills to: | calculate estimated time to complete tasks. |
Self-management skills to: | manage own speed, timing and productivity. |
Sectors
Cross-Sector
Competency Field
Working in Industry