Application
This unit applies to all retail personnel with a responsibility to consistently maintain a safe work environment for staff, customers and others by observing basic health, safety and emergency procedures.
Prerequisites
Nil
Elements and Performance Criteria
Element | Performance Criteria |
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Apply basic safety procedures. | 1.1.Follow safety procedures to achieve a safe work environment, according to all relevant WHS legislation, including codes of practice relating to particular hazards in the industry or workplace. 1.2.Identify and report unsafe work practices, including faulty plant and equipment according to store policy and procedures. 1.3.Manage dangerous goods and substances according to store policy and relevant legislation. 1.4.Identify potential manual handling risks and manage manual handling tasks according to store policy. 1.5.Report work-related incidents and accidents to designated personnel. 1.6.Participate in consultative processes and procedures for WHS. |
2. Apply basic emergency procedures. | 2.1.Follow fire and emergency procedures, including store evacuation, according to store policy and legislation. 2.2.Identify designated personnel responsible for first aid and evacuation procedures. 2.3.Accurately identify safety alarms. |
Required Skills
Required skills |
communication and interpersonal skills to: report unsafe work practices, faulty plant and equipment and incidents and accidents through clear and direct communication share information use and interpret non-verbal communication literacy and numeracy skills to: estimate weights, size, quantities and mixtures interpret symbols used for WHS signage read and interpret instructions technical skills to: dispose of waste appropriately handle broken or damaged equipment identify hazardous goods and substances locate and identify emergency exits and use safety alarms and fire extinguishers store and use chemicals and hazardous substances use personal protective gear and equipment |
Required knowledge |
strategies for controlling risks through the hierarchy of control, including: appropriate use of personal protective clothing eliminating hazards isolating hazards using administrative controls using engineering controls first aid procedures identification of hazards in the workplace, including: fire, chemical and electrical hazards managing broken or faulty equipment slip, trips and falls spills and leakage of materials storage of dangerous goods and hazardous substances waste management of WHS, including: communication and consultation processes interpreting symbols for WHS signage manual handling procedures reporting procedures store policies and procedures in regard to: WHS emergency procedures relevant industry codes of practice rights and responsibilities of designated personnel responsible for health and safety in the workplace state and territory legislation and regulations |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the following is essential: applies safe work practices, in all areas of the store, according to WHS and codes of practice applies appropriate store policies and procedures and legislative requirements in regard to following basic safety procedures and reports faults and problems to relevant person, department or committee identifies hazardous situations and rectifies where appropriate, or reports to the relevant personnel according to store policy and procedures reads, interprets and applies manufacturer instructions for using and storing hazardous goods applies store policies and procedures with regard to emergency situations, evacuation, or accident and illness in the store. |
Context of and specific resources for assessment | Assessment must ensure access to: a real or simulated retail work environment suitable equipment and materials for lifting relevant documentation, such as: store policy and procedures manuals manufacturer instructions and operation manuals WHS regulations legislation and statutory requirements industry codes of practice. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: observation of performance in the workplace role play customer feedback written or verbal questioning to assess knowledge and understanding review of portfolios of evidence and third-party workplace reports of on-the-job performance by the candidate. |
Guidance information for assessment | Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example: SIRXCLM101 Organise and maintain work areas SIRXCOM101 Communicate in the workplace to support team and customer outcomes SIRXICT001A Operate retail technology SIRXIND101 Work effectively in a customer service environment. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the individual, accessibility of the item, and local industry and regional contexts) may also be included. | |
Safety procedures may include: | cash handling emergency, fire and accident procedures evacuation involving staff or customers handling dangerous goods hazard identification issue resolution procedures manual handling personal safety procedures procedures for the use of personal protective clothing and equipment reporting incidents and accidents in the workplace store security stress management waste disposal. |
Unsafe work practices may deal with: | broken or damaged equipment damaged packing material or containers electricity and water glue guns inflammable materials and fire hazards ladders lifting practices sharp cutting tools and instruments spillages, waste and debris stress toxic substances trolleys. |
Checking plant and equipment may include: | broken or damaged equipment damaged packing material or containers guarding of machinery sharp cutting tools and instruments. |
Store policy and procedures related to WHS may deal with: | basic safety procedures customers and staff dangerous goods emergency procedures equipment and tools federal, state or territory and local WHS legislation premises safe manual handling and lifting stock. |
Safe manual handling practices may include: | job procedures lifting or shifting practices use of equipment, such as ladders and trolleys. |
Designated personnel may include: | manager safety representative supervisor team leader. |
Consultative processes may include: | identification of health and safety representatives minutes from staff meetings and WHS meetings suggestions from staff for improving tasks and procedures. |
Emergency procedures may relate to: | accidents armed hold fire sickness store evacuations storms and cyclones. |
Sectors
Cross-Sector
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.