Application
This unit applies to the holiday park and resort sector and to many people working at different levels. Managers will use more formal research to attain specialised and comprehensive knowledge which supports product planning, marketing and strategic management activities. This is covered within other individual units.
This unit is not about having in
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Source and use relevant industry information. | 1.1 Identify sources of information on the structure and operation of the holiday park and resort industry. 1.2 Access specific information of relevance to the holiday park and resort industry to assist operational duties. 1.3 Obtain information on features of current and in trend holiday park and resort products and services relevant to job role. 1.4 Use knowledge of the holiday park and resort industry to enhance the quality of work performance. |
2. Source and use compliance information in daily activities. | 2.1 Obtain information on laws specifically relevant to the holiday park and resort industry and work compliantly. 2.2 Seek information on industry quality assurance schemes. 2.3 Access information on career planning and equal employment opportunity law. 2.4 Conduct day to day holiday park and resort activities according to legal obligations and ethical industry practices. |
3. Source and use information on holiday park and resort technology. | 3.1 Source and access information on current and emerging technologies that impact on operational duties. 3.2 Use information on technology to suggest new and improved workplace practices. 3.3 Use current and emerging technology in day to day work activities. |
4. Update personal and organisational knowledge of the holiday park and resort industry. | 4.1 Identify and use a range of opportunities to update knowledge of the holiday park and resort industry. 4.2 Monitor current issues of concern to the industry. 4.3 Share updated information with colleagues. |
Required Skills
Required skills |
communication skills including active listening and open and closed probe questioning to obtain information from: experienced industry personnel colleagues suppliers industry bodies initiative and enterprise skills to suggest: new and improved practices using emerging technology business benefits of participating in industry quality assurance schemes learning skills to continuously update knowledge of the holiday park and resort industry literacy skills to: read and comprehend the content of plain English information about laws, industry accreditation schemes and codes of conduct research, sort and use holiday park and resort industry information write notes, summarise and record information in basic documents such as information sheets, portfolios and files planning and organising skills to complete daily operational activities while sourcing information required to support those problem-solving skills to recognise knowledge deficiencies and take action to seek information self-management skills to take responsibility for sourcing and updating current and emerging information teamwork skills to share updated information with colleagues technology skills to: use a computer and keyboard use online information systems to search for information. |
Required knowledge |
sources of information on the holiday park and resort industry structure of the holiday park and resort industry and its different sectors including the business relationships between the following sectors: holiday and resorts parks – types of accommodation, factors which contribute to the development of successful parks, holiday park and resort industry trends manufacturing – main manufacturers of recreational vehicles (RV); key types of recreational vehicles made in Australia, their key characteristics; current and emerging trends in RV products service – key providers of specialised RV servicing; types of services offered; links with manufacturers, retailers and holiday parks and resorts retailing – retailers in Australia; main RV retailers in the local area; types of after sales services offered roles and general responsibilities for different jobs in the industry general nature of and links to the wider tourism industry and types of organisations providing bookings including: attractions inbound tour operators other local accommodation providers retail travel agents tour operators visitor information centres primary functions of: major cross trade unions in the industry local, regional, state and national tourism information service and marketing organisations basic aspects of holiday park and resort industry quality assurance processes: accreditation schemes codes of conduct or ethics industry rating schemes occupational licensing reasons for participation and impacts of non roles and responsibilities of individual staff members when participating in schemes basic aspects of state, territory and local council laws and actions that must be adhered to by holiday park and resort operators: local community protection including land ownership, management and access requirements that must be met by holiday park operators when delivering services and requirements to maintain the lifestyle of neighbouring residents consumer protection including refund requirements that must be met by holiday parks, terms and conditions of quotations and cancellation fees Equal Employment Opportunity (EEO) law including rights of employees and responsibilities of employers to make merit based employment decisions current and emerging technology used in holiday parks and resorts, including e |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: source current holiday park and resort industry information and use this in to day demonstrate knowledge of the holiday park and resort industry, including main roles, functions and interrelationships of different sectors integrate knowledge of the basic aspects of laws: local community protection consumer protection EEO. |
Context of and specific resources for assessment | Assessment must ensure use of: computers, printers, communication technology, information programs to source industry information information on codes of conduct, membership and benefits distributed by: industry associations accreditation operators unions plain English documents issued by government regulators that describe laws: local community protection consumer protection EEO. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: exercises and project activities that allow assessment of the individual’s ability to: obtain current and accurate holiday park and resort industry information research information to meet differing operational needs group projects that allow individuals to collectively source information on differing aspects of the holiday park and resort industry and present it in a portfolio direct observation of the individual delivering an oral presentation on the sourced information problem-solving exercises so the individual can identify new knowledge required to complete operational activities and source information to resolve the deficiency written and oral questioning to assess knowledge of: different sectors of the holiday park and resort industry and their interrelationships laws relevant to the holiday park and resort industry industry codes of conduct review of portfolios of evidence and third |
Guidance information for assessment | The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, workplace and job role, for example: SITTTSL201 Operate an online information system SITXCOM101 Source and present information. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Sources of information may include: | computer data, including the Internet discussions with experienced industry personnel industry: accreditation operators associations and organisations developers of codes of conduct or ethics journals rating scheme operators seminars networking with: colleagues suppliers plain English documents, issued by government regulators, that describe laws relevant to the holiday park and resort industry libraries media personal observations and experience regional, state and national tourism offices reference books training courses unions. |
The holiday park and resort industry involves a range of sectors and businesses including: | holiday parks and resorts RV: accessories retailing manufacturing parts and components manufacturing and supply retailing servicing. |
Information of relevance to the holiday park and resort industry may include: | career opportunities within the industry different holiday park and resort markets and trends different sectors and businesses within the industry, their relationships and the services available in each sector industrial relations local economic and social significance of holiday park operations, which may relate to: community role in tourism employment major holiday park and resort industry associations quality assurance schemes and their application in metropolitan, regional and Australia-wide locations relationships between holiday park and resort operations and other industries, including: conservation entertainment hospitality horticulture recreational vehicle manufacturers, retailers and service centres sports tourism tourism information centres and tourism marketing bodies role of and impacts on local communities roles and general responsibilities for different jobs in the industry social profiles of caravaners and campers specific features of the local and regional industry types of accommodation available in holiday parks and resorts. |
To enhance the quality of work performance may involve: | improving skills and productivity providing holiday park and resort products and services to meet current market trends and customer expectations providing quality holiday park and resort service suggesting new and improved ways of doing things working effectively with: other sectors of the holiday park and resort industry suppliers working according to: ethical industry practices to ensure smooth holiday park and resort operations the law to avoid problems for self and the organisation. |
Laws may cover: | business and occupational licensing EEO land ownership, management and access public liability and duty of care workplace relations – Fair Work Australia. |
Quality assurance schemes may include: | accreditation schemes codes of conduct or ethics industry rating schemes membership of industry associations occupational licences. |
Ethical industry practices may relate to: | agreed compliance with: accreditation schemes codes of conduct industry rating schemes preferred product arrangements payment of commission terms of payment confidentiality of customer information consumer protection: provision of services as promoted reasonable consumer pricing truth and honesty in all information given to customers declaration of: commissions fees and other charges gifts and services provided free of charge tips maintaining the rights and lifestyle conditions of local community residents overbooking professional behaviour when participating in familiarisations and industry events. |
Technologies | catering systems customer technologies: applications for electronic devices and computers online booking systems computer-aided despatch systems e food production systems industry: online booking systems reservations, operations and financial and tracking systems project management systems social media sites. |
Opportunities | discussions with experienced industry personnel networking with: colleagues suppliers participating in: industry accreditation schemes industry seminars membership of professional industry associations union membership training courses. |
Current issues of concern to the industry may relate to: | emerging markets environmental, social and cultural impacts government initiatives holiday park and resort industry trends industry expansion or retraction industry initiatives labour issues maintaining organisational and industry profitability by productivity and pricing flexibility shrinking markets. |
Sectors
Tourism
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.