Application
Events are diverse in nature and this unit is relevant to any type of event coordinated in any industry context, including the tourism, hospitality, sport, cultural and community sectors.
This unit applies to event support personnel who operate under the supervision and guidance of event staging and technical production specialists. They may work in event management or technical staging companies, in event venues, or in organisations which organise their own events.
Prerequisites
Not applicable.
Elements and Performance Criteria
Elements describe the essential outcomes of a unit of competency. | Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
1. Prepare for event staging. | 1.1 Interpret operational documentation for event and clarify, with supervisor, details of staging requirements and resources. 1.2 Participate in event briefings and clarify own and team roles, responsibilities and timelines. 1.3 Obtain staging resources according to plans to meet cost requirements and minimise waste. |
2. Provide on site staging assistance. | 2.1 Participate effectively in event set up, operation and break down using plans and procedures to guide staging activities. 2.2 Provide assistance with staging requirements and take opportunities to acquire new skills. 2.3 Liaise with colleagues to maximise work efficiency and effectiveness. 2.4 Identify operational problems and resolve within scope of individual responsibility or refer to relevant personnel. 2.5 Comply with environmental and social sustainability procedures. |
3. Provide feedback on event operations. | 3.1 Review event operation and factors impacting on its efficiency and success, including own role. 3.2 Participate in event debrief, provide feedback on operational issues and suggest improvements. |
Required Skills
Required skills |
communication skills to: actively listen to instructions from event management personnel and seek clarification of issues interact with venue personnel, event staging and technical production specialists in a polite, professional and friendly manner initiative and enterprise skills to identify and suggest ways to improve event operations learning skills to seek and assimilate new knowledge of event staging requirements from event staging specialists literacy skills to: read and interpret complex event staging documents including plans, procedures briefing papers, running sheets, event registration reports and layout plans for venues or sites write basic notes, messages and simple reports on staging problems numeracy skills to calculate required numbers of staging resources, check numbers of installed staging elements against attendance numbers, monitor time against running sheets planning and organising skills to: prepare and check staging resources in advance of the event use event plans to guide all activities during the set up of event staging elements problem-solving skills to: identify missing staging elements during set up and take action to source and provide these identify deficiencies and discrepancies in installed staging elements and report these to relevant personnel for resolution self-management skills to manage own speed and timing to meet deadlines for event set up, operation and break down teamwork skills to: work with venue personnel, event staging and technical production specialists for smooth service delivery to attendees provide feedback on event operations and suggest improvements. |
Required knowledge |
basic aspects of different types of events; their format and running order roles and general responsibilities, in event staging, of: internal event team members, venue personnel and external contractors on-site event manager basic aspects of event staging products and services including: catering displays, stands and signage talent: entertainers speakers technical equipment and services: audio-visual lighting sound venue or site: layouts registration areas and equipment styling for the specific organisation or event: features of event documentation used to participate in event staging team structure for instructions, reporting and resolution of problems during event operation procedures and practices for the set up, operation and break down of events environmental and social sustainability procedures for: recycling and disposal of all waste, especially hazardous substances reducing impacts on the lifestyle of neighbouring residents safety for crowds and the movement of large numbers of attendees use of energy, water and other resources during event set up, operation and break down. |
Evidence Required
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. | |
Overview of assessment | |
Critical aspects for assessment and evidence required to demonstrate competency in this unit | Evidence of the ability to: efficiently assist with staging requirements for multiple and diverse events during event set up, operation and break down communicate and work effectively with venue personnel, event staging and technical production specialists for smooth service delivery to attendees integrate knowledge of: basic aspects of event staging products and services roles and general responsibilities of different personnel in the event staging process provide event staging support in live time where commercially realistic time pressures and constraints play a key factor. |
Context of and specific resources for assessment | Assessment must ensure use of: actual events for which event staging support is provided. Events may be created for the specific purpose of skills assessment, but must have commercial, community or business relevance. Small personal events are not appropriate as a means of assessing a individual’s skills and knowledge venues and sites where events are operated; these can be: real event venues and sites event venues and sites operated within a training organisation such as auditoria, exhibition areas, conference rooms, restaurants and sporting facilities where real events are staged venue personnel, event staging and technical production specialists with whom the individual can interact industry current documents used to manage on-site event staging including plans, procedures briefing papers, running sheets event, registration reports and layout plans for venues or sites. |
Method of assessment | A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit: direct observation of the individual completing tasks during set up, operation and break down of events direct observation, using role plays, of the individual: participating in pre-event briefings and consulting with supervisors to clarify staging requirements communicating and working effectively with venue personnel, event staging and technical production specialists case studies and problem-solving exercises to allow the individual to identify and suggest solutions for deficiencies and discrepancies in the installation of staging elements written or oral questioning to assess knowledge of: basic aspects of event staging products and services roles and general responsibilities of different personnel in the event staging process review of portfolios of evidence and third |
Guidance information for assessment | The assessor should design integrated assessment activities to holistically assess this unit with other units relevant to the industry sector, organisation and job role, for example: BSBWOR203B Work effectively with others SITXWHS101 Participate in safe work practices. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. | |
Operational documentation may include: | briefing papers contact numbers for: contractors emergency services event program and scheduled time for activities event orders itemised lists of resources layout plan for venue or site plans and procedures registration reports: attendance lists per session, site, venue or table name lists special requests running sheet for delivery of event service vouchers signage site maps staffing rosters. |
Event may include: | business and corporate entertainment and leisure exhibitions, expositions and fairs festivals fundraising government and civic marketing meetings and conventions social sports. |
Staging requirements and resources may involve: | attendee: kits lanyards name badge or identification documents receipts service vouchers tickets catering promotional display materials and handouts security set up of: client displays and livery exhibitor or sponsor stands furniture merchandising stands on-site registration area seating tables signage site maps staff and volunteer kits lanyards name badge or identification documents stationery technical equipment and production services: audio-visual costumes props pyrotechnics rigging sets sound and lighting special effects stage design and construction venue styling transportation. |
Event briefings may involve clarification of: | access times for service personnel, client and attendees client expectations client role in event management event program and scheduled time for activities procedures for event staging regulatory compliance and roles and responsibilities of individual team members roles and responsibilities of internal staff, contractors and volunteers service expectations staffing rosters team structure for instructions, reporting and resolution of problems during event operation. |
Plans and proceduresmay manage: | bump-in and bump-out of staging requirements communication channels with and between: clients event operational team exhibitors organising committee sponsors suppliers volunteers crowd control hazard identification and risk assessment minimal impacts on lifestyle of local residents on-site registrations record keeping and reporting recycling and correct and environmentally sound disposal practices for waste regulatory requirements roles and responsibilities of internal staff, contractors and volunteers reporting structures for resolution of problems risk to and control measures for: attendees contract staff local community personnel site and environment volunteers security storage facilities for client and outside contractors use of energy, water and other resources during event set up, operation and break down transportation and timelines work health and safety. |
Assistance with staging requirements may involve: | assisting bump-in and bump-out of: client displays and livery exhibitor or sponsor stands merchandising stands on-site registration area seating tables technical equipment and services venue styling assisting or running messages for: caterers display suppliers event staging and technical production specialists food and beverage personnel florists equipment hire companies registration and ticket sales personnel suppliers of technical equipment and services venue coordinators or duty managers moving equipment running cables. |
Toliaise may involve: | developing a team approach to particular tasks discussing potential problems making suggestions reporting deficiencies and discrepancies seeking clarity on operational requirements taking instructions. |
Operational problemsmay include: | client dissatisfaction delays faulty or unavailable technical equipment inadequate supplies incorrect set up of equipment, displays and seating inappropriate space for on-site registration areas inappropriate management of risk to personnel, participants and the site environment lack of equipment to manage displays and signage shortage of or incorrect food and beverage staff shortages. |
Relevant personnel may include: | contractors event manager event staging and technical production specialists suppliers venue personnel, coordinators and duty managers. |
Sectors
Cross-Sector
Employability Skills
This unit contains employability skills.
Licensing Information
No licensing, legislative, regulatory or certification requirements apply to this unit at the time of endorsement.