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Evidence Guide: BSBWHS305A - Contribute to WHS issue resolution

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

BSBWHS305A - Contribute to WHS issue resolution

What evidence can you provide to prove your understanding of each of the following citeria?

Prepare to contribute to the resolution of WHS issues

  1. Identify relevant parts of WHS Acts, regulations, codes of practice, and workplace policies and procedures that apply to the WHS issue-resolution process
  2. Identify possible participants in the WHS issue-resolution process and their legal rights, duties and responsibilities
  3. Identify, clarify and record WHS issues and communicate and discuss these issues with other participants as appropriate
  4. Provide support and advice to workers about issue-resolution tools, techniques and strategies that can be used to resolve WHS issues
  5. Make other preparations as necessary
Identify relevant parts of WHS Acts, regulations, codes of practice, and workplace policies and procedures that apply to the WHS issue-resolution process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify possible participants in the WHS issue-resolution process and their legal rights, duties and responsibilities

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify, clarify and record WHS issues and communicate and discuss these issues with other participants as appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support and advice to workers about issue-resolution tools, techniques and strategies that can be used to resolve WHS issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Make other preparations as necessary

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Progress the resolution of WHS issues

  1. Participate in the issue-resolution process
  2. Provide support and advice to participants as appropriate according to workplace procedures and processes
  3. Contact external participants to help progress issue-resolution processes when appropriate
Participate in the issue-resolution process

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide support and advice to participants as appropriate according to workplace procedures and processes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contact external participants to help progress issue-resolution processes when appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Effectively communicate outcomes of WHS issue-resolution process

  1. Select the best means to communicate the results of the issue-resolution process to participants
  2. Disseminate results of the issue-resolution process to all participants
  3. Contribute to keeping records of WHS issue-resolution processes and outcomes
Select the best means to communicate the results of the issue-resolution process to participants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Disseminate results of the issue-resolution process to all participants

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to keeping records of WHS issue-resolution processes and outcomes

Completed
Date:

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Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package.

Overview of assessment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

Evidence of the following is essential:

effectively using a range of issue-resolution tools, techniques and strategies

accurate recordkeeping

knowledge of relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material.

Context of and specific resources for assessment

Assessment must ensure access to:

relevant information on compliance requirements, such as:

organisational policies, standard operating procedures, procedures and plans

relevant Acts, regulations, codes of practice, licensing requirements and standards

relevant internal and external information

appropriate computer resources needed to identify and rectify breaches in compliance requirements.

Method of assessment

A range of assessment methods should be used to assess practical skills and knowledge. The following examples are appropriate for this unit:

analysis of responses to case studies and scenarios

assessment of documentation completed when contributing to WHS issue resolution

demonstration of applying issue-resolution techniques

direct questioning combined with review of portfolios of evidence and third-party reports of onthejob performance by the candidate

oral or written questioning to assess knowledge of types of issue-resolution tools, techniques and strategies

review of records of WHS issue-resolution processes and outcomes.

Guidance information for assessment

Holistic assessment with other units relevant to the industry sector, workplace and job role is recommended, for example:

other BSB07 WHS units.

Required Skills and Knowledge

Required skills

communication skills to:

consult on and present WHS issues to people from a range of backgrounds and with a range of abilities

contribute effectively to formal and informal WHS meetings

information-management skills to store and retrieve relevant documents

organisational and time-management skills to run efficient and effective meetings

presentation and facilitation skills to represent worker views on WHS issues

problem solving skills specific to issue resolution.

Required knowledge

internal and external sources of WHS information and data, and how to access them

legislative requirements for WHS issue resolution, information provision, data collection, consultation and reporting

organisational policies and procedures for WHS agreements and issue resolution

relevant commonwealth and state or territory WHS Acts, regulations, codes of practice, standards and guidance material, and other relevant publications

roles and responsibilities of individuals and parties under WHS legislation

types of issue-resolution tools, techniques and strategies.

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Possible participants may include:

contractors and subcontractors

duty holders as specified in WHS Acts:

persons conducting businesses or undertakings (PCBUs) or their officers

workers

other persons at a workplace

health and safety committees

health and safety representatives

self

unions

WHS entry permit holders

WHS inspectors

WHS regulators.

Support and advice may include:

accompanying workers when investigations are being conducted by PCBUs or their officers, or external investigators

engaging the advice of:

external consultants

WHS specialists

health and safety representatives

unions

workplace assessors with experience in language or disability issues

explaining the results of inspections to workers, health and safety committees, and/or health and safety representatives

holding formal meetings with relevant others

holding informal discussions with relevant others

interpreting information about WHS inspections for relevant others

providing written summaries, letters, emails, minutes and reports on issue resolution, action plans and outcomes.

Issue-resolution tools, techniques and strategies may include:

anticipating possible outcomes of issue-resolution meetings

considering what other parties perceive to be the issues, problems and goals requiring resolution

contributing to identifying appropriate mediation processes and personnel if required

establishing wants and needs from the issue-resolution process

gathering information about the decision-making authority of people involved in the issue-resolution process

gathering knowledge and conducting research to clearly define the issues, problems and goals of issue-resolution meetings

recording facts about issues

tabling proposals and solutions at issue-resolution meetings

using active listening and responding techniques during issue-resolution meetings

working out areas of agreement with parties participating in the issue-resolution process.

Other preparations may include:

considering the expected response of other parties to proposals

contributing to the development of an alternative proposal

contributing to the selection of tactics, tools and approaches to be used in issue resolution

determining desired outcomes of the issue-resolution process

determining with whom issues should be raised

following policy processes

formulating a proposal to achieve a desired outcome

gathering information on WHS issues

preparing the physical environment in which issue-resolution meetings will take place

reading supporting documentation associated with the WHS issues.

External participants may include:

dispute-resolution commissions

unions

WHS inspectors

WHS regulators.

Means to communicate the results may include:

giving presentations

participating in individual and team meetings

presenting issue-resolution findings to the health and safety committee

providing written summaries, letters, emails, memos, minutes and reports

using interpreters and translators.

Records of WHS issue-resolution processes may include:

audit and inspection records

meeting minutes

risk registers

written summaries, letters, emails, minutes and reports on issue-resolution action plans.