Maintain public relations in the property industry

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver CPPDSM5025A, 'Maintain public relations in the property industry'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Maintain public relations in the property industry' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENT

PERFORMANCE CRITERIA

1Maintain relationships and networks.

1.1 Relationships and networks with media and relevant people are established and maintained in a positive and professional manner.

1.2 Organisational social, ethical and business standards are complied with to maintain positive relationships according to organisational requirements.

1.3 Systems to encourage communication flow and ongoing feedback are established and maintained to ensure accurate and relevant exchange of information.

1.4 Appropriate interpersonal techniques are used to develop professional relationships with media that reflect sensitivity to individual differences and client requirements.

1.5 Suitable networks are put in place according to organisational requirements to ensure information on unplanned events is accurate and timely.

2Prepare media release.

2.1 Media release is drafted in line with organisational and legislative requirements, using clear, concise and appropriately targeted language.

2.2 Media release is drafted in a manner that presents a positive image of the property and client and conforms to organisational and legislative requirements.

2.3 Suitable professional service providers are engaged where required to support relationships with media.

2.4 Media release is distributed according to organisational procedures using established communication channels.

2.5 Information is securely maintained with due regard to client confidentiality, and legislative and organisational requirements.

3Conduct media interviews.

3.1 Media interviews are conducted in a professional manner that represents preferred profile of property and client.

3.2 Information is provided in a manner that is clear, accurate and protects interests of parties involved with property.

3.3 Suitable aids are used to ensure message is relevant and of interest to selected media.

3.4 Feedback is used to develop and implement strategies to further maintain and improve relationships with targeted groups.

3.5 Appropriate interpersonal techniques are used to negotiate difficult situations to achieve results acceptable to participants that meet organisational and legislative requirements.


Qualifications and Skillsets

CPPDSM5025A appears in the following qualifications:

  • CPP50511 - Diploma of Property Services (Asset and Facility Management)
  • CHC60308 - Advanced Diploma of Community Sector Management
  • CHC60312 - Advanced Diploma of Community Sector Management