Formats and tools
- Unit Description
- Reconstruct the unit from the xml and display it as an HTML page.
- Assessment Tool
- an assessor resource that builds a framework for writing an assessment tool
- Assessment Template
- generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
- Assessment Matrix
- a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
- Wiki Markup
- mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
- Evidence Guide
- create an evidence guide for workplace assessment and RPL applicants
- Competency Mapping Template
- Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
- Observation Checklist
- create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)
- Self Assessment Survey
- A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
- Moodle Outcomes
- Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
- Registered Training Organisations
- Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver TLIE3019A, 'Work with travel agencies and sales outlets'.
- Google Links
- links to google searches, with filtering in place to maximise the usefulness of the returned results
- Books
- Reference books for 'Work with travel agencies and sales outlets' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)
Elements and Performance Criteria
ELEMENT | PERFORMANCE CRITERIA |
1Establish and maintain network of travel agencies and sales outlets | 1.1 Agency and outlet requests for the transport system services and tourist information are addressed 1.2 Agency and outlet sales of tickets and services are promoted 1.3 Agency and outlet concerns and complaints are investigated and addressed to achieve a satisfactory resolution |
2Develop and negotiate the sales of tour packages | 2.1 Travel industry personnel within the workplace are consulted in the development of tour packages to be distributed through agencies and sales outlets 2.2 Distribution rights are negotiated with wholesale and retail travel industry agencies for tour packages developed |
3Monitor and report tour packages sales | 3.1 Travel agency and outlet sales of products are managed and controlled to ensure maximum sales and efficiency 3.2 Tour packages are evaluated for popularity and profitability and appropriate recommendations for change prepared |
4Review and negotiate agency and outlet agreements | 4.1 Existing agency and outlet agreements are monitored and reviewed for effectiveness and appropriate new agreements are recommended where necessary 4.2 Distribution of tour packages is negotiated with wholesalers according to workplace policy and procedures |
5Communicate and promote products and services to agencies and sales outlets | 5.1 Products for travel shelf packages are recommended according to workplace product suitability 5.2 Sales outlets and agents are informed of changes to passenger services as quickly as possible 5.3 Travel agency and outlet sales of products are promoted to ensure maximum exposure and sales 5.4 Advertising and promotional activities to develop new businesses are established in accordance with workplace budgets and timeframes 5.5 Promotional material is distributed to travel agencies and outlets |