Manage critical incidents

Formats and tools

Unit Description
Reconstruct the unit from the xml and display it as an HTML page.
Assessment Tool
an assessor resource that builds a framework for writing an assessment tool
Assessment Template
generate a spreadsheet for marking this unit in a classroom environment. Put student names in the top row and check them off as they demonstrate competenece for each of the unit's elements and performance criteria.
Assessment Matrix
a slightly different format than the assessment template. A spreadsheet with unit names, elements and performance criteria in separate columns. Put assessment names in column headings to track which performance criteria each one covers. Good for ensuring that you've covered every one of the performance criteria with your assessment instrument (all assessement tools together).
Wiki Markup
mark up the unit in a wiki markup codes, ready to copy and paste into a wiki page. The output will work in most wikis but is designed to work particularly well as a Wikiversity learning project.
Evidence Guide
create an evidence guide for workplace assessment and RPL applicants
Competency Mapping Template
Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners. A template for developing assessments for a unit, which will help you to create valid, fair and reliable assessments for the unit, ready to give to trainers and students
Observation Checklist
create an observation checklist for workplace assessment and RPL applicants. This is similar to the evidence guide above, but a little shorter and friendlier on your printer. You will also need to create a seperate Assessor Marking Guide for guidelines on gathering evidence and a list of key points for each activity observed using the unit's range statement, required skills and evidence required (see the unit's html page for details)

Self Assessment Survey
A form for students to assess thier current skill levels against each of the unit's performance criteria. Cut and paste into a web document or print and distribute in hard copy.
Moodle Outcomes
Create a csv file of the unit's performance criteria to import into a moodle course as outcomes, ready to associate with each of your assignments. Here's a quick 'how to' for importing these into moodle 2.x
Registered Training Organisations
Trying to find someone to train or assess you? This link lists all the RTOs that are currently registered to deliver UEPOPS523, 'Manage critical incidents'.
Google Links
links to google searches, with filtering in place to maximise the usefulness of the returned results
Books
Reference books for 'Manage critical incidents' on fishpond.com.au. This online store has a huge range of books, pretty reasonable prices, free delivery in Australia *and* they give a small commission to ntisthis.com for every purchase, so go nuts :)


Elements and Performance Criteria

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Identify critical incident and consequences

1.1

Critical incident and probable implications are identified and analysed, in accordance with risk management system and workplace procedures

1.2

Secondary threats from the critical incident are identified and monitored, in accordance with risk management system and workplace procedures

1.3

Data related to critical incident is evaluated and managed to determine cause consequences and potential responses, in accordance with risk management system and workplace procedures

1.4

Critical Incident Management team is activated and individual roles and responsibilities are identified and managed, in accordance with risk management system and workplace procedures

2

Implement contingencyand critical incident plan

2.1

Contingency and critical incident plans are implemented using risk management system documentation and workplace procedures

2.2

Additional resources are identified, in accordance with risk management system and workplace procedures

2.3

Alternate strategies to cater for crisis variations are managed in consultation with key stakeholders, in accordance with risk management system and workplace procedures

3

Establish communications

3.1

Communication links with external authorities are established, in accordance with risk management system and workplace procedures, for coordination of resources

3.2

Communication with key stakeholders is established to disseminate information, in accordance with risk management system and workplace procedures

4

Supervisecritical incident

4.1

Critical incident response is managed, in accordance with risk management system, workplace procedures and site requirements

4.2

Critical incident events and responses are prioritised, related to risk and the needs of stakeholders, in accordance risk management system and workplace procedures

4.3

Personnel and key stakeholder actions are monitored and managed, in accordance with risk management system and workplace procedures

4.4

Impact of secondary threats are managed, in accordance risk management system and workplace procedures

4.5

Contingency and critical incident plans are actioned and managed, in accordance with risk management system policies and workplace procedures

4.6

Additional resources are directed and managed, in accordance with risk management system and workplace procedures

4.7

Restoration strategies are monitored, evaluated and adjusted, as required, in accordance risk management system and workplace procedures

5

Document and review criticalincident response

5.1

Equipment failure or problems are managed, in accordance with risk management system and workplace procedures

5.2

Critical incident feedback from key stakeholders is analysed and managed, in accordance with risk management system and workplace procedures

5.3

Critical incident report with alternative preventative measures are distributed to appropriate personnel, in accordance with risk management system and workplace procedures

5.4

Improvements to critical incident management processes and procedures are managed, in accordance with risk management system and workplace procedures

5.5

Alternative strategies are identified and analysed, and recommendations are communicated to appropriate personnel, in accordance with risk management system and workplace procedures


Qualifications and Skillsets

UEPOPS523 appears in the following qualifications:

  • UEP50112 - Diploma of ESI Generation - Systems Operations
  • UEP50212 - Diploma of ESI Generation (Operations)
  • UEP50312 - Diploma of ESI Generation (Maintenance)